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Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names and email addresses when voluntarily submitted by our visitors. This information is only used to fulfill your specific request.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
When requested for the purpose of fraud prevention, we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
By Phone: 815-285-0014

Distinctive Gardens Inc. 2020 Lowell Park Road, Dixon, IL 61021

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

DISTINCTIVE GARDENS

2020 Lowell Park Road

Dixon, IL

815-285-0014

This email address is being protected from spambots. You need JavaScript enabled to view it.     

HOURS
By Appointment

Curbside Pick Up
Apr 1- May 31
Nov 15 to Dec 15 
Wed, Fri & Sat 10:00 - 5:00

Delivery Year Round

 

FAQs

  • Curbside Pick Up

    There are 8 tables that are assigned after your order is placed. We send out an appointment that details your time and table for pick up. Confirm this appointment.

    Look for two emails:

    1. Order Confirmation
    2. Appointment Email

    Appointments offered in 30 minutes appointment blocks. 1:00p, 1:30p etc.

    We try to get as close to your preferred Pick Up time as possible. Please confirm by clicking "Confirm Booking" link in your Appointment Email.

    If you need to change your appointment please call or message us on Facebook. Thanks!

  • Delivery
    Order Online. During checkout select "Delivery". Select your preferred date/time. Bud calls everyone to confirm. If you need a special date/time he'll take care of that request during the telephone call. Hope this helps!
  • Redeeming Gift Card
    During online checkout fill in the 16 digit number on the back of your gift card in the field that says, "Enter Gift Card Number"
  • Redeeming Loyalty Points

    Make sure you log in to your account in order to see and use your points.

    Loyalty points show up during check out. If you have any to use you will see, "Pay Through Loyalty Point. Current Point Balance Is..."

  • Ordering Online

    We offer online shopping for curbside pick up or delivery depending on time of year.

    Check out Instructions

    1. Select Pick Up or Delivery.
    2. Select preferred date/time.
    Look for two emails:
    • Order Confirmation
    • Appointment Email
    Confirm your appointment.

    ----------- TIPS --------------

    Limited quantities. If you put multiples of an item you want and we only have one in stock an alert will pop up on the desktop site telling you it is out of stock. That means the quantity you selected is higher than the available inventory. For example, Tufa Troughs are all unique. There is only one of each. Each week we take an inventory and add back products that might show as sold out. We’re doing this so we don’t oversell by mistake. So our product availability will change weekly.

    iPad shopping. We learned that the pop-up screen where you enter your credit card info was a problem for some. At times the credit card fields were way at the top of the screen and some could not see where to enter their information when shopping on an iPad. This happened especially when they had big orders. If you have problems please message our Facebook Page. We’re learning right along with you and want to help.

    Read more

  • VIP Pricing

    Special Pricing. Every now and then we run thank you specials for our loyal customers. When we do, special pricing will show only for you once you log in to your account. This special is unique to you.

    Instructions

    How To Access Special “Thank You” Pricing

    • Click “LOG IN”
    This will gain you access to special pricing.

    Or…

    If you didn’t create an account when you shopped,

    • Click “Forgot Password”
    • That will allow you to set up a password and create your account. Then log in. This will gain you access to special pricing.

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